Cancellation and Refund
Krooz TV

Krooz TV – Refund & Cancellation Policy

We appreciate you selecting Krooz TV IPTV for your streaming needs.
Our goal is to deliver exceptional streaming quality and reliability.
However, we recognize that situations may arise where cancellation or refund
requests become necessary.

The guidelines below explain when refunds apply and how to submit requests.
We encourage you to review these terms carefully prior to completing your purchase.

Table of Contents

• When Refunds Apply
• Situations Not Covered
• How to Request a Refund
• Pro-Rated Refund Options
• Policy Modifications
• Contact Information

1. When Refunds Apply

Major Service Disruptions

• Full or pro-rated refunds may be available when Krooz TV experiences
  significant technical failures or extended service unavailability caused
  by our infrastructure.
• Each refund request is reviewed individually and must include proof of
  the service disruption.
• The outage must last at least three (3) consecutive days
  and fully prevent normal service usage.
• Minor or temporary connectivity issues are not eligible for refunds.

Service Quality Below Advertised Standards

• Refund consideration applies when service performance or features differ
  substantially from what was advertised for Krooz IPTV.
• All claims are reviewed by our support team based on established criteria.
• The issue must continue for at least three (3) days and
  fully block service access despite following setup and troubleshooting steps.
• Customers are encouraged to contact support first, as most issues can be
  resolved quickly with guidance.

2. Situations Not Covered

Buyer’s Remorse

• Refunds are not issued for accidental purchases or changes of mind.
• Please review all service details carefully before completing your order.

Equipment Compatibility & Technical Assistance

• Customers are responsible for ensuring their devices and software are
  compatible with Krooz TV IPTV.
• Installation guides are available for commonly supported devices.
• For unsupported devices, inquiries may be submitted through the customer
  portal for assistance.
• Refunds are not provided for device incompatibility or setup difficulties.
• We recommend reviewing documentation or contacting support before purchase
  if compatibility is uncertain.

3. How to Request a Refund

Initial Contact

Customers who believe they qualify for a refund must contact Krooz TV support
within one (1) day of purchase. Contact details are available
on our Contact page.

Required Documentation

Refund requests must include purchase details, a clear description of the issue,
and any relevant supporting evidence.

Processing & Outcome

Approved refunds are processed promptly and issued to the original payment
method used at checkout.

4. Pro-Rated Refund Options

In specific situations, Krooz TV may issue partial refunds based on:

• Length of service usage
• Severity of the technical issue
• Affected subscription duration

Pro-rated refunds are evaluated individually at Krooz TV’s sole discretion.

5. Policy Modifications

Krooz TV reserves the right to update or modify this refund policy at any time.
Changes take effect immediately once published on our website.

This policy operates alongside our Terms of Service and applicable legal
requirements.

6. Contact Information

For questions or concerns regarding this policy, please contact our support team
through the Customer Support page or via the Chat Button on our website.

Thank you for choosing Krooz TV.